Shipping/Refund Policies
Free USPS Ground Advantage shipping available on U.S. domestic orders of $65+
Free Shipping
Processing Time
All orders require 7-10 business days to fulfill (Mon–Fri, excluding holidays). High-volume drops may extend processing slightly.
If your order arrives damage:
Submit a support ticket via our CONTACT page. See the Refund & Replacement Policy below for next steps.
Because our items are handmade and produced in small batches, all sales are final unless noted below.
Eligibility:
If your item arrives damaged or fails due to a material issue within 30 days of purchase, you’re eligible for a replacement.
If you item(s) are damaged, we’ll issue a store credit or replacement in the event that item is out of stock.
Damage caused by user error isn’t eligible.
How to file a claim:
Submit a request on our CONTACT page within 7 days of delivery for items damaged on arrival (and within 30 days of purchase for material issues).
Include your order number and clear photos of the item and packaging.
Timing:
Approved replacements are processed within 7-10 business days (Mon–Fri, excluding holidays).
Approved Store Credits or Refunds are processed within 5 business days.
Refund and Replacement Policy
Chargebacks/Credit Card Cancellations
Customers who file a chargeback on an order will no longer be eligible to place future orders, regardless of whether the disputed order has been fulfilled or shipped.
This policy applies to the customer, including orders placed using a different email address or account. Any future orders identified as belonging to that customer will be canceled and refunded.
If you have an issue with your order, please contact us so we can help resolve it.
Privacy Policy
Information we collect (10-2026 to present)
Order & account info: name, email, phone (optional), billing/shipping address, order details.
Payment details: processed securely by our payment providers (Squarespace Payments/Apple Pay/etc.). We do not store full card numbers.
Customer support: messages and any photos you send (e.g., damage claims).
Marketing: your preferences if you opt into email and/or SMS.
How we use your information
To fulfill orders and provide customer support.
To communicate about orders, restocks, updates, and—with your consent—marketing.
To improve our store (troubleshooting, analytics, A/B testing, preventing fraud).
To comply with law (tax, accounting, fraud prevention).
Cookies & analytics
We use cookies and similar technologies to run the store, remember your cart, and understand how the site is used. We may use platform analytics (e.g., Shopify analytics) and, if enabled, third-party tools (e.g., Google Analytics, Meta/TikTok pixels) to measure performance and help us improve.
You can control cookies in your browser settings; blocking some cookies may impact site functionality. (If you use a cookie banner, your choices there apply too.)
Sharing your information
We share information with service providers who help us operate the store, such as:
Shopify (store hosting, checkout, payments, analytics)
Payment processors (e.g., Shopify Payments, PayPal)
Shipping & fulfillment (USPS/UPS domestically; DHL eCommerce/UPS internationally)
Email/SMS & support tools (only if you opt in or contact us)
These providers are authorized to use your information only to provide their services to us.
We do not sell personal information. If you are in California, “share” for cross-context behavioral advertising is treated similarly—you can opt out (see “Your rights”).
Marketing (email & SMS)
If you subscribe, we’ll send marketing emails and/or texts. You can unsubscribe anytime using the link in emails or by replying STOP to SMS. Message/data rates may apply; frequency varies. Reply HELP for help.
Retention
We keep order records for our tax and accounting obligations (typically 7 years). Support messages and photos are retained as needed to resolve your request and for quality assurance. Marketing data is kept until you unsubscribe or we delete it.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.
Children
Our site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided information, contact us to delete it.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, opt out of marketing, port your data, or object/restrict certain processing.
California (CCPA/CPRA): right to know, delete, correct, opt out of “selling/sharing,” limit use of sensitive info, and non-discrimination.
Changes to this policy
**We may update this policy from time to time. We’ll post the new date at the top when changes occur